Instant productivity gains with Clever Compose AI: Tips for Tour Operators
Clever Compose AI Promotional Offer - ends 15 October 2024*
Whether you’re a new Clever Compose AI customer, or a tour operator considering generative AI tools, you will be reading this article for the same reason - you see an opportunity for generative AI to improve your productivity. But this is the reality. Whether it's enquiries about tour packages or pricing - ensuring consistent, accurate and personalised responses are beyond the reach of most generative AI products. That’s where Clever Compose AI comes in.
Clever Compose AI integrates seamlessly with your existing email platform, whether you use Outlook, Gmail or other cloud based email clients. That native integration prevents the context shifting issues that cause a task to drag on as we move around different apps to find information and then write the email. When you use Clever Compose AI - it’s all in one place.
Here’s how to unlock the full potential of Clever Compose AI, with practical tips on how to use its key features, including the Knowledge Library, to help you get the most out of your customer communications.
Get Started Quickly with the Clever Compose AI Add-In
The first step to leveraging Clever Compose AI is to install the add-in to your email platform. Once installed, you’ll see Clever Compose AI’s intuitive interface right inside your inbox. Simply log in, click on any customer email, and let the AI help you craft the perfect response.
There’s no need for IT support during the setup phase either, as the Knowledge Library is cloud-based, and the Add-in can be easily installed from within your inbox. In minutes, you’ll be equipped with a powerful AI tool to streamline your customer service workflow and save valuable time.
What’s great about Clever Compose AI is that it only analyzes emails when you select an action, giving you full control over its use. And since the Knowledge Library is hosted in the cloud, there’s no need for complex IT setup. Your team can be up and running in no time.
Start Small with the Knowledge Library
The Knowledge Library is where Clever Compose AI truly shines. It stores all the vital information about your business—tour itineraries, pricing details, refund policies, FAQs—making it easy for the AI to generate accurate and personalized responses to customer inquiries.
A top tip: when you first set up the Knowledge Library, start by adding 5 or so key documents, such as pricing sheets or popular FAQs. You can always come back later to optimize and add more context.
Here’s how to optimize the Knowledge Library:
- Add detailed, up-to-date files: Whether it's tour schedules or refund policies, make sure you include highly specific information that addresses common customer inquiries.
- Categorize content effectively: Group similar FAQs or topics to help the AI find the right answers faster. For instance, have one file for booking policies and another for tour inclusions.
- Regular updates are key: Make sure to refresh the content regularly—if you add a new tour package or adjust pricing, update the relevant documents so that your responses remain accurate.
Customizable Responses: Perfect the Tone, Length, and Language
One of the standout features of Clever Compose AI is its ability to craft responses tailored to your brand’s voice and customer preferences. With a few clicks, you can adjust the tone (professional, casual, or matching the inquiry), length (brief or detailed), and even the language.
If your clientele is primarily English-speaking, you’ll love the built-in support for different English ‘dialects’—whether you’re catering to American, British, or Australian customers or something in between (no offense intended Canada and New Zealand), the AI can adjust the language to match your specific audience. This feature helps refine your communication style and ensures that responses sound just right for your market.
And if you operate globally, Clever Compose AI supports several other languages too. For non-English responses, it’s best to stick with professional tone and brief length for optimal results.
Maximize Flexibility with Custom and Standard Prompts
Clever Compose AI was primarily designed to handle customer service inquiries, but it offers so much more flexibility. Beyond generating responses for standard inquiries, you can switch to custom prompts or access other standard prompts to tackle a wider range of needs.
For instance, you can prompt the AI to generate marketing copy for a new promotional campaign, draft operational emails, or assist with internal team communications. With these flexible options, Clever Compose AI becomes more than just a customer service tool—it can support various aspects of your business.
Standard prompts allow for quick responses in specific scenarios, such as providing details about a tour or addressing common customer requests, while custom prompts give you the freedom to create highly tailored responses or content for more unique situations.
Why more Tour Operators are switching to Clever Compose AI
Some tour operators are coming to us after trying to make Chat GPT do something it’s not designed for, others are coming to us after struggling with disconnected apps. The most common reason we here is a simple one: they can unlock productivity straight away. Here are three real-world use cases to illustrate how this tool can transform your business:
Tide information for water taxi pick-up schedules: Managing transport schedules for water taxis can be a challenge, especially when factoring in changing tide times. With the Knowledge Library, you can store tide data and taxi schedules, allowing Clever Compose AI to generate quick, accurate responses to customer inquiries about when and where they should meet their taxi.
Hotel pick-up schedules: A busy tour operator managing multiple pick-up points across different locations can use the AI to pull up precise details from the Knowledge Library and answer customer inquiries in seconds.
Tour package extras and pricing: Clever Compose AI can quickly reference your Knowledge Library to provide detailed answers about tour add-ons, upgrades, and pricing. Whether a customer is curious about the region or upgrading to a private tour, the AI generates precise information, making the customer feel truly special.
Boost Productivity with Clever Compose AI
Clever Compose AI can be a game-changer for your tourism business, whether you’re a tour operators, attraction or accommodation provider. You could take a minute now to consider how much time the team spends handling one complaint email - so you could just take the plunge. It is absolutely free to try and takes 10-15 minutes to start using the AI.
Try it out now, you’ll soon know if Clever Compose AI can unlock productivity for your business or not.
*Clever Compose AI is currently free for 30 days. Try Clever Compose AI for 30 days free (normally 7 days). At the end of your trial, move to our paid plan for just $25 per month (normally $50 per month). Extended trial days will be applied after you create your account. Offer valid for new accounts created by 15 October, 2024.
