Turn FIT enquiries into itinerary drafts in minutes.
ITINERARY ASSIST AI
Itinerary Assist AI is the Copilot for Destination Management Companies. It has processed over $100m in itinerary value for DMCs - boosting team capacity while improving itinerary quality and conversion.
WHY DMC TEAMS USE ITINERARY ASSIST
Move faster without loosening control.
Respond while the enquiry is still active
Create a detailed first draft in minutes, helping consultants reply while traveller intent is high.
Work from your products and commercial rules
Match services using connected availability, rates, preferences and itinerary rules.
Keep consultants in control
Review matched services, refine the draft by chat and approve the itinerary before it progresses.
ONE COPILOT · THREE PERSPECTIVES
Value every decision maker can see.
Less searching. Less assembly. More time to sell.
Start from a detailed draft built around the brief, then review and refine it with your own destination expertise.
“AI itineraries have been a game changer for us. Our quote conversion rates improved by 40% within three months.”
Rob Russell, AC Group UK. Read Case Study →
Built for DMC FIT quoting
What the Copilot handles
From the first agent brief to a reviewed itinerary, Itinerary Assist helps your team work with the details, products and booking information involved in FIT quoting.
Build and revise itineraries
Turn an email or brief into a dated, day-by-day itinerary. Calculate service dates from arrival dates and night counts, account for passengers and rooms, and revise the itinerary when routing or services change.
Read selected files
Extract itinerary details from selected CSV, Excel, Word, PDF and text attachments, plus readable images or scans. Reconcile passenger, date, service and room details across files.
Match Tourplan products
Search the connected Tourplan catalog and match itinerary lines to product and option codes. See which services matched, which remain unmatched and any possible candidates.
Read and compare bookings
Retrieve the latest details for a linked booking or supplied Tourplan reference, summarize its services and available pricing, and compare it with the requested itinerary.
Write to Tourplan when instructed
When you explicitly ask, create an itinerary or add matched services to a linked booking, assign passengers and rooms, then report the Tourplan reference and which lines succeeded or failed.
Support review and communication
Draft customer or supplier replies, summarize requests, flag missing details and identify routing conflicts, date gaps or unmatched services. It can also remember useful working preferences.
System fit: Itinerary Assist AI is currently available today for DMCs using Tourplan or Tourplan NX. We provide an open architecture capable of connecting with any Operating system or inventory source.
Broad or detailed FIT quote requests. We automate them all.
ITINERARIES BASED ON YOUR LIVE INVENTORY
What does the itinerary creation process look like for DMCs that enable AI?
AI at work
From inbox request to operational action.
TourConnect AI interprets travel language, applies your operating rules and prepares work for human review inside the systems your teams already use.
Email or chat brief
Passenger details, dates, preferences and attachments arrive in the add-in.
Travel context
The copilot identifies intent, services, routing and booking requirements.
Rules and validation
Your products, rates and business rules shape a traceable draft.
Booking-system ready
Your team reviews, adjusts and submits—without re-keying the request.
No rip-and-replace platform. A specialist Copilot layer for established DMC operations.
“The time saved manually loading itineraries into Tourplan frees up our specialists to focus on personalising experiences.”
Trent Harnett, Pacific Destinations NZ. Read Case Study →
WE ADAPT TO YOUR TEAM AND SYSTEMS
Our onboarding flow.
ITINERARY ASSIST SAVINGS CALCULATOR
Run your own numbers.
Estimate the annual team time your DMC could recover - and the additional itinerary value faster responses could unlock. Adjust five inputs using two simple benchmarks: 40% less team time and a 40% relative conversion uplift on quotes currently sent after 24 hours.
Include itinerary creation and the average allowance for pre-trip changes across all FIT quotes.
Based on 40% less team time across itinerary creation and pre-trip changes.
Based on a 40% relative conversion uplift for quotes currently sent after 24 hours.
Illustrative estimate based on the information entered and selected TourConnect customer outcomes. Actual results will vary.
FAQ
Frequently Asked Questions.
What does Itinerary Assist AI do?
Itinerary Assist AI helps DMCs and inbound operators generate draft itineraries directly from agent quote requests — using your service inventory, live pricing and availability. We’re continuously iterating based on client feedback and the direction of the industry. Go here for more information on new Itinerary Assist AI features.
How does Itinerary Assist AI work with Tourplan?
The AI Copilot connects directly with your inbox via an Outlook or Gmail add-in and syncs finalised itineraries into Tourplan with just a few clicks. We’ve written a Tourplan functionality article to shed more light on this.
Can Itinerary Assist work with our operating system if we don’t use Tourplan?
Itinerary Assist is designed to work with the product, pricing and availability data your team relies on. If that data sits in another operating system or inventory source, we’ll assess the connection requirements with you and confirm what’s feasible for your DMC. During onboarding, we configure the Copilot around your products, itinerary rules, quote formats and working preferences, so it can prepare drafts that fit your workflow and remain ready for your team to review.
How will Itinerary Assist AI work with your DMCs data?
During onboarding, we configure Itinerary Assist around the product, pricing and availability data your team uses, along with your itinerary rules, supplier requirements, quote formats and working preferences. This helps the Copilot create drafts that reflect how your DMC operates, while your consultants remain in control to review and refine them.
We combine secure access to the DMC’s product catalogue and availability data with structured onboarding support and continuous end-user refinement. With every draft itinerary created and every adjustment made by the consultant — the AI learns and adapts to reflect each DMC’s preferences and standards. The result is a truly bespoke AI Copilot, interwoven into the team’s pre-booking workflow: accessed directly from the Outlook inbox, and creating draft itineraries that flow seamlessly into Tourplan without disrupting existing systems or processes.
How quickly can we get started?
Most DMCs can expect to be live 3-4 weeks after signing the agreement, with onboarding and support included. This ensures ample time for the AI to be connected to your Tourplan account, fine tuning of the AI to suit your way of working and also complete the onboarding process for your team. To check if we’re a good fit for your DMC, arrange an exploratory call.
See it with your workflow
Bring a recent FIT enquiry.
With client details removed, we’ll show how Itinerary Assist AI interprets the brief, matches services and prepares a draft for your team to review.
We can also discuss system fit, onboarding and custom pricing.